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Going Paperless

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Going paperless
Learn how to go paperless
Where do I find my statements and correspondence?

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

Going paperless

Make the switch to paperless for each of your accounts and get statements, mail or both all in one easily accessible place.

View, download and send up to 7 years of statements and 3 years of correspondence 

No more filing and never lose an important document 

Use your online statement as proof of identity, address or income

We’ll even send you an alert to let you know when you’ve got new mail so you can arrange payment for your credit card.

Where do I find my statements and correspondence?

Your statements

Statements are saved in the 'Statements' area on the left panel of your Digital Banking. Select the 'View, save and print PDF statements and certificates of interest' option. 

You can also view your credit card statements in our Mobile App. Tap on your Royal Bank of Scotland Mastercard in the app and select the ‘Statement’ option.

Your correspondence

Your correspondence are saved in the 'Mailbox' on the left panel of your Digital Banking. 

If you switch to paperless correspondence, we may occasionally still send selected important mail to you by post.

I'd like to learn how…

Select your preferred way of doing it

What you'll need

Access to Digital Banking

You’ll need an account which is eligible to switch to paperless statements or correspondence

Not registered for Digital Banking?  Sign up today

 

Your step-by-step guide

  1. 01

    Login to Digital Banking

  2. 02

    Select 'Paperless settings' from the left hand menu

  3. 03

    Once you’re on the 'Paperless settings' page:

    • If you want to make all your eligible accounts paperless, click 'yes, go paperless for all accounts' at the top
    • Or, if you want to select paperless for your eligible accounts individually, click the 'Online' option next to each account
  4. 04

    Don’t forget to check we have your email address when switching to paperless

  5. 05

    Click 'next' and follow the onscreen instructions to confirm your paperless settings

     

    Statements:

    If you go paperless and choose online statements, you’ll find them within the Statements section of Digital Banking.


    Other mail: 

    If you switch your other mail to online, we’ll send your mail to your Digital Banking Mailbox. 

    Note: You can switch some or all of your accounts to paperless, and you can switch back to paper at any time should you need to

What you'll need

Access to our App

A Royal Bank Mastercard credit card

It's quick and easy to switch your Royal Bank of Scotland Mastercard to paperless statements through our app.

We’ll notify you when your statement is ready to view so you can arrange payment, unless you’ve already set up a Direct Debit.

Your step-by-step guide

  1. 01

    Log into the app and navigate to your Royal Bank of Scotland Mastercard

  2. 02

    Select the 'Statements' option, then choose 'Delivery preferences'

  3. 03

    Select the 'Paperless statements' option to switch your credit card to paperless statements

     

    You can switch back to paper statements at any time.

     

    Your next steps:

    To switch your other accounts to paperless statements or paperless mail, just login to Digital Banking and select the ‘Paperless settings’ option from the left hand menu.