Tell me moreBlack Account benefits
All benefits available
Identity Theft Assistance
Assistance and support if you're a victim of identity theft
Identity theft can be expensive – it can also cause months of hassle. As a Black Account customer, we’ll help you beat the identity thieves and give you the support you’ll need if the worst should happen.
You need to register for Experian Credit Report Monitoring and online DataPatrol
To register please go to rbs.co.uk/blackaccountbenefits. For joint accounts both parties must register individually to enjoy full cover.
With identity theft on the increase, it’s wise to take as many precautions as you can against the fraudsters.
Identity Theft Assistance gives you a range of benefits from a number of specialist organisations – offering you the assistance and support you need.
Credit report monitoring
Provided by Experian, a leading global information services company, you have unlimited online and offline access to your credit report. You can set up text or email alerts to warn you if anyone is making a credit application in your name or if there’s any change to your credit status.
DataPatrol
DataPatrol helps you keep your personal information private. With DataPatrol you get:
- Regular monitoring - of the internet and selected data sources for your name, contact details and sensitive information such as National Insurance, Passport or Driving License number.
- Personal alerts and advice - if any of your information is found, with clear guidance on the action you should take to prevent any harm.
Identity Theft Assistance
- Personal support – if you fall victim to identity theft, a dedicated caseworker will be appointed to help defend and restore your credit status, including where necessary our home investigation service.
- CIFAS registration – If you become a victim we can register your details with CIFAS (the UK’s fraud prevention service). Member companies carry out extra checks if your details are used on a credit application.
- Valuable document registration – lets you keep important information, such as your passport number or details of insurance policies, in a secure place. If you lose your documents, we can provide you with their details.
You need to register before you can use Credit Report monitoring and DataPatrol
How to get help
If you think you’ve been a victim of identity theft, contact us right away on 0845 266 8801. Minicom 08456 00 05 12. Lines are open Monday to Saturday 8am-8pm (except bank holidays). Calls may be recorded.
We will provide you with advice on what you need to do. This could involve:
- Filing a police report.
- Telling your bank and any other companies who may be involved.
Q. We have a joint Black Account, are we both covered against identity fraud?
A. Yes, both account holders can receive identity theft support. However you both have to register individually to receive credit report monitoring and DataPatrol.
back to topQ. What is CIFAS?
A. CIFAS is the UK’s fraud prevention service. It has 260 members spread across banking, credit cards, asset finance, retail credit, mail order, insurance, savings and investments, telecommunications, factoring, and share dealing.
Members share information about identified frauds to help prevent further fraud.
