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All benefits available
European Car Breakdown Cover
We'll keep you moving when your car breaks down
Whether you break down at home or on the roadside anywhere in Europe, help is just a phone call away. And you’re in good hands – Green Flag has won the Your Money award for best breakdown cover provider from 2004-2010.
You’re covered automatically
There’s no need to apply for European Car Breakdown Cover – you’re covered automatically.
Award-winning cover you can count on
- Roadside assistance – anywhere in the UK and Europe.
- Home-Call – help when your car won’t start at home.
- Recovery service – if Green Flag can’t get your car going, they’ll take you to a destination of your choice or a suitable repairer.
- All your cars protected – as long as the car is registered in your name at your home address, it’s covered.
Main Exclusions
- Costs at the garage or repairer – if Green Flag cannot fix your vehicle at the roadside you will be liable for the costs of repair.
- Roadside assistance - for European trips outside the UK, cover will not apply for vehicles over 10 years old at the beginning of the trip.
- Maximum claims - customers can only claim 5 times in any 12 months before a charge will be incurred for this service.
Simply call Green Flag on 0845 266 8801 or 01252 308 789 if your car breaks down or you need emergency assistance. If you break down outside the UK you can call Green Flag on +44 (0) 125 230 8789. Calls may be recorded. Lines are open 24/7. Call charges may apply.
- Is it the car that’s covered or me?
- If we have a joint bank account, are two cars covered?
- Which car is covered? I haven’t provided a vehicle registration number.
- Do I have to register my car with Green Flag?
- Will I receive any documents from Green Flag?
- What is my membership number?
- What details do I have to provide if my car breaks down?
- Will Green Flag ask me for my bank details such as account number and sort code number?
- Do I have to show any identification to the mechanic who comes to assist me?
- How many callouts can I make?
- How long will it take for Green Flag to attend my breakdown?
- My family and friends sometimes drive my car. What do they do if it breaks down?
Q. Is it the car that’s covered or me?
A. The cover is for all vehicles registered in your name at your address.
back to topQ. If we have a joint bank account, are two cars covered?
A. Yes. You’re both covered – for any car registered to you at the address we hold for your account.
back to topQ. Which car is covered? I haven’t provided a vehicle registration number.
A. As long as the car is registered to an account holder at the account address, you’re covered.
back to topQ. Do I have to register my car with Green Flag?
A. No.
back to topQ. Will I receive any documents from Green Flag?
A. No. All the information you need is provided in the booklet we send you.
back to topQ. What is my membership number?
A. You don’t need a membership number. When you call for assistance, Green Flag will know you have a Black Account.
back to topQ. What details do I have to provide if my car breaks down?
A. You’ll be asked for your name and address, the vehicle details, the fault with the vehicle and your location.
back to topQ. Will Green Flag ask me for my bank details such as account number and sort code number?
A. Not if you call the emergency number.
back to topQ. Do I have to show any identification to the mechanic who comes to assist me?
A. No.
back to topQ. How many callouts can I make?
A. Usually, there’s no limit.
However, if Green Flag arranges for temporary roadside repairs, you must carry out any permanent repairs that may be necessary as soon as possible. If you do not, and the same problem happens again, Green Flag may refuse service.
Green Flag operates a fair use policy. You can use the service at no cost up to five times in any 12 month period. You’ll have to pay for any additional callouts in the same period.
back to topQ. How long will it take for Green Flag to attend my breakdown?
A. Green Flag guarantees to attend UK breakdowns within an hour. The average Green Flag callout time in the UK is less than 40 minutes. Callouts times in Europe may be longer.
If Green Flag keeps you waiting longer than an hour, you can claim £10 cashback by writing to Green Flag or completing a service questionnaire.
back to topQ. My family and friends sometimes drive my car. What do they do if it breaks down?
A. Anyone driving or travelling in the car with your permission can ring for assistance by calling Green Flag on 0845 266 8801, or on +44 (0) 125 230 8789 if they’re calling from outside the UK. Call charges may apply. Calls may be recorded. They will be asked to provide the name and address of the customer with the Black Account.
