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Telephone Banking
Ways to bank
RBS Telephone Banking is a quick and easy way to access and manage your accounts over the phone. Access to RBS Telephone Banking is available any time, day or night. Plus, all RBS Telephone Banking customers can use their Customer Number to access RBS Digital Banking.
To access RBS Telephone Banking call 08457 24 24 24.
RBS Telephone Banking is changing
We’re preparing to make some changes to RBS Telephone Banking based on feedback from our customers. When you call us on 08457 24 24 24 from April 2013 you’ll hear a new menu that provides faster access to your accounts, more helpful features to manage your money and direct access to a UK-based Customer Advisor. Find out more about the changes we’re making.
Available 24 hours a day - use it whenever you need. RBS Telephone Banking is free to use, you simply pay the cost of a phone call.
With RBS Telephone Banking you have access to a range of automated self service options for balances, transactions, payments and general banking enquiries or the option to talk directly with a UK-based Customer Advisor.
Services available via our automated self service option include:
- Check your account balances and available funds
- Hear a mini statement of your most recent transactions
- Transfer money between your linked RBS accounts
- Pay bills and make payments
- Order a cheque book, paying-in book or printed statement
To access these services and more simply call 08457 24 24 24. Please have your Customer Number and RBS Telephone Banking PIN to hand.
We’re preparing to make some changes to RBS Telephone Banking based on feedback from our customers. You told us you wanted faster access to your accounts and more helpful features to manage your money.
Here is what we’re doing.
New menu offering three simple options for all customers.
We’re making it easier to get to where you need to each time you call RBS Telephone Banking. Our new menu will include just three simple options.
- Option 1 – Self services for RBS Telephone Banking registered customers to access and manage their accounts.
- Option 2 – Talk to a UK-based Customer Advisor about your existing loans and overdrafts and account charges.
- Option 3 – Talk to a UK-based Customer Advisor about new products and services, to register for RBS Telephone Banking self services or for account enquiries if you are not registered for RBS Telephone Banking self services.
More self service features to help you access and manage your money.
Registered customers will have access to new self service features that provide greater access to manage their accounts.
- Manage automatic balance announcements
- Search for transactions on RBS accounts
- Make an RBS credit card bill payment
- Manage Direct Debits and Standing Orders
Access to a UK-based Customer Advisor
Our new service will continue to provide you with access to a UK-based Customer Advisor. Speak with an Advisor about our entire range of products and services or to register for RBS Telephone Banking.
Advisors are available 24 hours a day, 7 days a week
RBS Telephone Banking is free to use, you simply pay the cost of a phone call.
To register call 0845 722 2345 (Minicom 0800 404 6160)
Telephone banking is available to RBS personal customers aged 11 or over with a current or savings account. System updates may mean that the services are unavailable for short periods in the early hours of the morning.
Top 50 Call Centre Member
A member of the Top 50 Call Centres for Customer Service 2011
The Royal Bank of Scotland Group was assessed by the 'Top 50 Call Centres for Customer Service' (both NatWest and RBS call centres were tested as part of this assessment).