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Mobile phone banking
Useful information for existing mobile phone banking customers.
Managing your text banking services
You can change your free text banking services at anytime. You could for instance choose a different day and time to receive your weekly balance updates or amend the upper and lower limits which prompt your limit alerts.
Text banking only customer? Manage your services here
Mobile phone banking application customer? If you’ve downloaded the application, you’ll need to manage your text banking services using your mobile phone. Click on the RBS logo on your mobile, enter your Passcode, click on the relevant account and select ‘text services’.
- How do I change the day/time my weekly balance updates are sent?
- How do I set up limit alerts?
- How can I add other accounts to mobile phone banking?
- I’ve lost my debit card. What should I do?
- What if I lose my mobile phone?
- What if I change my mobile phone?
- What if I change my mobile phone number?
- What if I forget my passcode?
Q. How do I change the day/time my weekly balance updates are sent?
A. Text banking only
You need to do this online via the existing customer manage your text services page. Log in to the service as an existing customer, then follow the on-screen instructions.
Mobile phone banking application
Simply log in to mobile phone banking using your phone. Select Text services, then Weekly balance, then Change day/time.
Q. How do I set up limit alerts?
A. Text banking only
You need to do this online via the existing customer manage your text services page. Log in to the service as an existing customer, then follow the on-screen instructions.
Mobile phone banking application
Simply log in to mobile phone banking using your phone. Select Text services, then Set alerts.
Q. How can I add other accounts to mobile phone banking?
A. You can add up to 10 RBS accounts as long as they have a debit card.
Text banking only
You need to do this online via the existing customer manage your text services page. Log in to the service as an existing customer, then follow the on-screen instructions.
Mobile phone banking application
Simply log into mobile phone banking using your phone. Select Text services, then Set alerts.
Q. I’ve lost my debit card. What should I do?
A. Call us as soon as possible on 0808 168 2959 so we can stop your service. You’ll need to re-register for mobile phone banking or text alerts once you get your replacement card.
Q. What if I lose my mobile phone?
A. You need to tell your mobile phone network immediately, so they can disable the phone. If you get a new phone with the same number, you don’t need to tell us. If you have a new number, you’ll need to re-register for mobile phone banking or text alerts.
As long as your passcode is secure, no one else can use your phone to access your mobile phone banking data.
Q. What if I change my mobile phone?
A. Text banking only
As long as you keep the same number, the service will carry on as before.
Mobile phone banking application
For security, make sure you delete the mobile phone banking software from your old phone. If you keep the same number for your new phone, you can simply text ' DOWN' to 82428 to download the service again. Your passcode will be the same as before.
Q. What if I change my mobile phone number?
A. You’ll need to re-register for the mobile phone banking or text alerts as if you were a new customer.
Q. What if I forget my passcode?
A. Just text ' CODE’ to 82428 and we’ll send it to you by post.