Mobile phone options

Useful information

Mobile phone banking

Keep in touch with your money, wherever you are

At work, on the train or at the gym – now you can always stay on top of your
finances with our mobile phone banking service. Brought to you in association
with MONILINK™.


What can mobile phone banking do for you?

  • Balance and Mini-statements – get your current balance or your last 6 transactions on your account whenever it suits you.
  • Text alerts – Stay in control. Arrange for text alerts if you’re about to go overdrawn, or if you’ve just been paid.
  • Top-up your mobile – got a pre-pay mobile phone? Top-up your mobile, helping your keep in touch.

Did you know we’re running an introductory service until 31 August 2008? And mobile phone banking is always inclusive if you’re a Royalties, Student Royalties or Graduate Royalties customer.

See mobile phone banking in action

See for yourself just how quick and easy it is to use.



Checklist

Want mobile phone banking? All you need is your:

  • Mobile phone and mobile phone number
  • RBS cash card or debit card for the accounts you’d like to track
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We’ve got together with MONILINK™ to offer our mobile phone banking service.

One of the companies behind MONILINK™ helps to run the UK’s cash machine network, so you know it’s a name you can trust.

Register your phone – five easy steps

  • Sign up online – we’ll check your phone automatically
  • Enter your account – register the details of the RBS bank card that you’d like to track
  • Get the software - we'll send you a link, so that you can download the secure mobile phone banking software to your phone
  • Choose a passcode - make sure only you can access the service
  • Stay up-to-date - you're done; it really is that easy to stay on top of your finances

See mobile phone banking in action

See for yourself just how quick and easy it is to use.

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Free until end of August 2008 – that's our mobile phone banking promise if you're on the O2 or Vodafone networks.

After August 31st 2008

Our full mobile phone banking service will cost £2.50 a month. Our text-only service will cost £2.00 per month.

Got a Royalties account?

Do you have a Royalties, Student Royalties or Graduate Royalties account? Then inclusive mobile phone banking is all part of the service.

A word about Orange and Virgin

If you're on the Orange or Virgin networks, you may need to pay standard tariff rates for the data you download as part of the mobile phone banking service. Contact your network operator to find out more.

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Q. Just how secure is the mobile phone banking service?


A. It uses the same secure backbone as UK cash machines. It’s been developed with some of the world’s leading banking security companies.

Absolutely no bank account information held on your mobile, and every time you want to use the service, you need to enter a passcode that you set yourself.

All the information is 256 bit encrypted; this is a very high level of security.

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Q. I’ve lost my debit card or cash machine card. What should I do?


A. Call us on 0870 513 3550 as soon as possible. You’ll also need to call MONILINK on 08000 835 415.

Lines are open 24 hours a day, and calls may be recorded. Maximum call charge from a BT landline is 8p per minute. Calls from other networks may vary.

Once we send your replacement cards, you will need to re-register for the mobile phone banking service.

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Q. I have a new debit card or cash machine card. How do I update my mobile phone banking service?


A. Call MONILINK on 08000 835 415.

Lines are open 24 hours a day, and calls may be recorded. Calls cost up to 8p per minute from a BT landline.

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Q. I’ve lost my mobile phone – what should I do?


A. You need to tell your network operator as soon as possible.

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Q. What’s the difference between the full mobile phone banking service and the text-only service?


A. The full service allows you to access your account details any time you like. You can view recent transactions and balances, get SMS alerts and top-up any pre-paid mobile phone. Most modern phones can use the full service.

The text-only service sends you SMS alerts when your account hits limits that you set up yourself. You’ll also get a balance update once a week. All mobile phones can use the text-only service.

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Q. How do I transfer mobile phone banking to another phone?


A. You’ll need to login to our mobile phone banking service, download the software to your new phone and set a new password. This only applies to our full service.

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Q. Will my phone work with the full mobile phone banking service?


A. If your phone has a camera and is under three years old, it will probably work with our full service.

However, if your phone doesn’t work, you can always sign-up for our text-only service.

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