Snow Alert


Useful information for our customers


Following widespread snow across parts of the UK, we want to highlight the range of services that we have on offer if you’re not able to get to your local branch.

How we can help:

  • Digital Banking - With Digital Banking you can check up-to-the-minute balances on your account and transfer money between any of your RBS accounts, as well as settle bills and manage standing orders from home 24 hours a day. Find out more about Digital Banking.
  • Mobile phone banking - You can stay in touch with your finances anytime, anywhere with mobile phone banking. It’s free, secure and easy to use. You can get balance updates at anytime – perfect for when you can’t get to a branch or computer. You can also take advantage of our new Quick Statements service where you can have a mini statement sent direct to your phone via text message. Find out more about mobile phone banking
  • iPhone application - If you have an iPhone you can go one step further with mobile phone banking. If you have a pay as you go mobile you can top this up direct from your phone. You can also view an up-to-the-minute account balance or a mini statement with your last 6 transactions. Find out more about our iPhone application.

For further assistance:

Personal customers

  • Call your local branch

Private customers

  • Contact your Relationship Manager

Business banking customers

  • Contact your Business Manager

Royalties Gold, Royalties Premier and Royalties Private account customers:

  • A burst pipe or heating breakdown is the last thing you want. With a Royalties Gold, Royalties Premier or Royalties Private account you can put your mind at rest. Our inclusive Home Emergency Service gives you quick access to qualified tradesmen and £500 worth of cover (including VAT). For more information call Membership Services or refer to your Welcome Pack.

Find out more about the great range of benefits available with a Royalties Gold or Royalties Private accounts.