Tell me moreSelect Silver Account
All benefits available
Identity Theft Assistance
Save up to £115 a year
Support if you are a victim of Identity Theft
Identity theft can be expensive – it can also cause months of hassle. As a Select Silver Account customer, we'll help you beat the identity thieves and give you the support you'll need if the worst should happen.
You need to register for credit report monitoring
Or call us on 0845 607 5154. Minicom 08456 00 05 12. Calls may be recorded. For joint accounts both parties must register individually.
With identity theft on the increase, it’s wise to take as many precautions as you can against the fraudsters.
Identity Theft Assistance gives you a range of benefits from a number of specialist organisations.
Identity Theft Assistance
Fraud Prevention – include Credit Report Monitoring and Valuable Document registration:
Credit report monitoring
Provided by Experian, a leading global information services company, you have unlimited online and offline access to your credit report. You can set up text and email alerts to warn you if anyone is making a credit application in your name or if there’s any change to your credit status. Charges may apply.
- Valuable document registration - lets you keep important information, such as your passport number or details of insurance policies, in a secure place. If you lose your documents, we can provide you with their details.
Fraud Resolution – include Personal Caseworker and CIFAS registration:
- Personal support – if you fall victim to identity theft, a dedicated caseworker will be appointed to help defend and restore your credit status.
- CIFAS registration – your details are registered with CIFAS (the UK’s fraud prevention service). If you become a victim, an optional alert will be placed on your credit file through CIFAS to request additional security checks in credit application to ensure they’re genuine.
You need to register before you can use some of these benefits
You can register online or by phone. For joint accounts both parties must register individually to enjoy full cover.
Register by phone for credit report monitoring and valuable document registration
Call 0845 607 5154. Minicom 08456 00 05 12. Lines are open Monday to Saturday 8am-8pm except bank holidays. Calls may be recorded.
How to get help
If you think you’ve been a victim of identity theft, contact us right away on 0845 607 5154. Minicom 08456 00 05 12. Lines are open Monday to Saturday 8am-8pm except bank holidays. Calls may be recorded.
We will provide you with advice on what you need to do. This could involve:
- Filing a police report.
- Telling your bank and any other companies who may be involved
Q. We have a joint Select Silver Account, do we both receive Identity Theft Assistance?
A. Yes, both account holders can receive identity theft support. However, you both have to register individually before both of you are covered for the Experian Credit Report Monitoring.
back to topQ. What is CIFAS?
A. CIFAS is the UK’s fraud prevention service. It has 260 members spread across banking, credit cards, asset finance, retail credit, mail order, insurance, savings and investments, telecommunications, factoring, and share dealing.
Members share information about identified frauds to help prevent further fraud.
