hmvdigital downloads

hmvdigital downloads, great tunes to choose from – straight to your music device

• Lets you find, download and enjoy the music you love, the moment it’s released on MP3 format.
• Download up to five tracks each month to your computer that are compatible with most music devices and mobile phones.
• Choose from over 13 million tracks from your favourite artists – from rock and pop to classics and jazz.
• New releases included.
• Secure back up of all your music downloads – so if you lose your music files you can download them again at no extra charge.
• You can also purchase other singles/albums from this site – so you now have a one stop shop for all your music needs.

There’s no need to register – to start downloading music just log in to Membership Services and select hmvdigital downloads.

• How do I add a title to my shopping basket?
• How do I remove a title from my shopping basket?
• How can I sample a track before I download?
• I lost some of my tracks because of a computer error. Can I download them again?
• I receive an error while trying to download, what should I do?
• Is it legal to download from hmv.com?
• What is the bitrate / file format of hmvdigital downloads?
• When trying to download I receive the error 'Oops, your browser doesn't recognise the applet tag'. What should I do?
• If I download three tracks can I go back and download another two in the same month?
• If I only download two tracks one month can I carry the other three forward to the next month and download eight that month?
• Can I order more than five tracks a month and pay for the excess over five?
• Why am I having difficulty logging in?
• There’s something wrong with my download. What should I do?
• Do you store my debit card details?

Q. How do I add a title to my shopping basket?

A. Simply select the ‘add to basket’ button located next to each individual track you wish to download. You can confirm the selection by viewing your shopping basket located in the upper right hand side of the screen.

Q. How do I remove a title from my shopping basket?

A. Simply select the small minus (-) button located under the appropriate track.

Q. How can I sample a track before I download?

A. To sample any track before you download simply select the ‘sample’ button located next to each individual title.

Q. I lost some of my tracks because of a computer error. Can I download them again?

A. Yes, once you’ve selected a track for download, it’s always available for you. Simply log in to Membership Service, select hmvdigital downloads then look for your 'my downloads'. This contains details of all the tracks you’ve already downloaded. You can download them again from here.

Q. I receive an error while trying to download, what should I do?

A. As the download manager requires the latest version of Java to be installed on your computer, it may be that you either do not have Java installed, or there is a new update available. If this is the case simply visit www.java.com and install the free Java download.

If you receive any error codes or require further assistance, please complete the Contact Us form with details of the issue. We will respond to your query within one business day.

Q. Is it legal to download from hmv.com?

A. All downloads from hmv.com are authorised by the content owners and are legal.

Q. What is the bitrate / file format of hmvdigital downloads?

A. Although the bitrate for downloads is set by the content provider, most titles are at 256kbps or 320kbps.

All downloads are in the MP3 file format.

Q. When trying to download I receive the error 'Oops, your browser doesn't recognise the applet tag'. What should I do?

A. As the download manager requires Java version 6 update 15 or above to be installed on your computer, if you are receiving the error code 'Oops, your browser doesn't recognise the applet tag' it simply means that a Java update is required on your computer. To do this please visit www.java.com and select the 'Free Java Download' option.

Please note that we have had some known issues whilst using our service on Internet Explorer version 6, 7 and 8. Therefore if you are currently using Internet Explorer and experiencing problems downloading, we recommend simply using a different browser such as Firefox, Safari or Chrome. These browsers are completely free and very simple to install if you do not already have them on your system, a simple Google search will direct you to the appropriate downloads page. You should then be able to continue using the service with no further problems.

Q. If I download three tracks can I go back and download another two in the same month?

A. Yes, provided you return and make more selections in the same calendar month, you can download your five tracks over multiple visits. Remember to access your account through the RBS Membership Services Site.

Q. If I only download two tracks one month can I carry the other three forward to the next month and download eight that month?

A. No, if you don’t use your full download allowance in one month you can’t carry it forward to the next.

Q. Can I order more than five tracks a month and pay for the excess over five?

A. Yes, you can choose as many tracks as you like. The promotional code you’ll receive each month gives you five tracks at no cost. You’ll be asked for your credit or debit card details if you want to buy any more tracks.

Q. Why am I having difficulty logging in?

A. If you can’t get past the login page, it’s probably to do with the “cookies” your browser uses to communicate with our site. To resolve this, we suggest deleting your cookies by following these steps:

1. Internet Explorer: Open Internet Explorer and to go Tools > Internet Options > General. In the section labelled "Browsing History" click on "Delete". In the pop up that appears, make sure that "Cookies" is ticked and "Preserve Favourites Website Data" un-ticked, then click on "Delete". You might need to restart your computer after doing this.
2. Firefox: Open Firefox and go to Tools > Options and select the "Privacy" tab. Set your Firefox will to "Use custom settings for history" and click "Show Cookies". In the "Search" field of the appearing Cookies window, type "hmvdigital". Select the cookies in the list and click "Remove Cookie". You might need to restart your computer after doing this.

If you continue to experience problems, please complete the Contact Us form with details of the problem. We will respond to your query within one business day.

Q. There’s something wrong with my download. What should I do?

A. Please complete the Contact Us form, with details of the download you are having trouble with and the type of problem that you have experienced. We will respond to your query within one business day. Please do not try to purchase the track again as this will not rectify the problem.

Q. Do you store my debit card details?

A. We store your card information in encrypted form. This means you don’t have to enter the details again if you want to buy something in the future. If you’d rather not have your information stored, please complete the Contact Us form. We will respond to your query within one business day.