Tell me moreOnline Statements
Digital Banking
Go paperless and cut clutter
Choose to receive your statements online - no fuss, no mess and we do the filing for you.
Great reasons to switch to online statements
- Receive 3 months worth of paper statements free of charge - if required as proof of identity or income
- Up to 7 years of statements – keep tabs on your transactional history
- Added security - fraudsters like paper statements. Without them, it's more difficult to steal your identity
- Cut the clutter – online statements are stored on our own secure servers, meaning we do the filing for you
- Save time – track down transactions in a hurry with our search tool
- Simple – online statements are easy to set-up and use
- Your choice - decide which accounts you'd like to switch to online statements. You can always switch back if you need to
If you’re an existing online banking customer
It’s easy to switch to paperless – here’s how:
- Log in to Digital Banking
- Click on the 'Statements' link
- Select 'Start or stop receiving bank statements by post'
You will also need to provide a valid e-mail address so we can send you alerts when your statement is ready to view online.
If you’re not a Digital Banking customer
Find out more about Digital Banking – you could start taking greater control of your finances in just a few minutes.
Sometimes, you need a paper statement – perhaps to prove your identity or your income.
Good news – it's free to order up to three months of duplicate paper statements. And you can do this twice in any 12-month period for free.
How to order your free paper statements
You can order free paper statements online, by phone or at your nearest branch.
Order online – If you're a RBS Digital Banking customer you can order paper statements from the statement section in Online Banking in just a few clicks.
Order by phone – call us on 08457 24 24 24, select Option '1', after you have identified yourself, select Option '0' to speak to an operator.Lines are open 24/7. Calls may be recorded.
We'll send your statements to you in the post. They should arrive three to four working days after we receive your request.