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Contact Us


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If you have an issue that our Frequently Asked Questions didn't address, you can contact us directly in the following ways:

Lost / stolen cards

If your card has been lost or stolen, please call:
0370 600 0459 (Minicom: 01423 532 152)
+44 1268 500 813 if you are calling from outside of the UK.

Customer services

If you have any general queries relating to your credit card account, please call our Customer Service Department:
0370 907 0010– Student, Classic and Gold Customers
0845 111 0777 – Private Banking and Platinum Customers
0845 300 8479 – YourPoints World Customers
+44 1268 508 023 – If you are calling from outside of the UK.
Platinum/YourPoints World Customers
0345 366 1184 (+44 1268 502 312) – For your accounts in England
0345 366 1186 (+44 1268 502 314) – For your accounts in Wales

If you are a Black Card customer please contact Black Card Customer Services on:
0845 301 1345
+44 1733 862 639 if you are calling from outside of the UK.
Private Black Customers
0845 366 1185 (+44 1268 502 313) – For your accounts in England
0845 366 1187 (+44 1268 502 315) – For your accounts in Wales

Card Activation

If this is a new credit card call 0845 835 4484

RBS Credit Card Online Services - technical helpdesk

If you have any queries specifically relating to RBS Credit Card Online Services, please call our technical helpdesk on
0845 301 6080
+44 1423 84 7801 if you are calling from outside of the UK.

Do you think that your card has been subject to fraud?

If you wish to report fraudulent activity on your card, please call
0845 300 4350
+44 1268 508 020 if you are calling from outside of the UK.
Please note you cannot access Customer Services through this number.

Minicom

Customers with hearing and speech impairments who wish to contact any of the Customer Services, helpdesk or fraud lines can contact them by Minicom 0870 154 1192
Calls may be recorded.