Tell me moreKey facts
about our insurance services
36 St Andrew Square
Edinburgh
EH2 2YB
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
We offer products from a range of insurers
We only offer products from a limited number of insurers
We can only offer products from:
- UK Insurance Limited for creditor insurance with the life cover element either being underwritten by Direct Line Life Insurance Company Limited or Royal Scottish Assurance Plc (except for our mortgage loanguard product underwritten by Direct Line Insurance plc)
- UK Insurance Limited for home insurance
- UK Insurance Limited for motor insurance
- UK Insurance Limited for stand alone travel insurance
- Sterling Insurance Group Limited for personal accident insurance (except our Direct Marketing channel where a product from Avon Insurance plc is offered)
- Royal Sun Alliance Insurance plc for student and graduate possessions
- Royal Sun Alliance Insurance plc for student and graduate possessions insurance
- Royal Scottish Assurance Plc for term assurance
- Royal Scottish Assurance Plc for critical illness insurance
- Norwich Union Healthcare Limited for income replacement and health insurance
- ACE European Group Limited for accidental death insurance provided with all Royalties current accounts
- UK Insurance Limited for travel insurance offered with Royalties Gold, Royalties Premier and Royalties Private current accounts
- Allianz Cornhill Insurance plc for extended warranty insurance offered with Royalties Gold, Royalties Premier and Royalties Private current accounts
- Allianz Cornhill Insurance plc for payment card protection insurance offered with all Royalties current accounts
- UK Insurance Limited for home emergency insurance offered with Royalties Gold, Royalties Premier and Royalties Private current accounts
- London General Insurance Company Limited for mobile phone insurance and TechProtector Cover offered with the Royalties Private current account
- Landmark Insurance Company Limited for identity theft protection offered with the Royalties Private current account
We only offer our own products.
3. Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs.
You will not receive advice or recommendations from us for any type of non-investment insurance contract. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4. What will you have to pay us for our services?
A fee
No Fee
You will receive a quotation that will tell you about any other fees relating to any particular insurance policy.
5. Who regulates us?
The Royal Bank of Scotland plc, 280 Bishopsgate, London EC2M 4RB is authorised and regulated by the Financial Services Authority. Our FSA Register number is 121882.
Our permitted business is arranging and advising on non-investment insurance.
You can check this on the FSA`s Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
6. Ownership
The Royal Bank of Scotland Group plc, which is a parent undertaking of various insurance companies in the Royal Bank of Scotland Group (including companies in the Direct Line Group (such as Direct Line Insurance plc, Direct Line Life Insurance Company Limited, National Insurance and Guarantee Corporation Limited, UK Insurance Limited and Privilege Insurance Company Limited), Churchill Insurance Company Limited and also National Westminster Life Assurance Limited and Royal Scottish Assurance plc), also, directly wholly owns and controls The Royal Bank of Scotland plc.
7. What to do if you have a complaint
If you wish to register a complaint, please contact us:
... In writing
The Royal Bank of Scotland plc,
Customer Relations Unit,
The Forthstone,
56 South Gyle Crescent Edinburgh,
EH12 9LE
...by phone 0800 015 5035 Minicom 0800 917 0527
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service,
8. Are we covered by the Financial Services Compensation Scheme (FSCS)?
Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.
Information can be obtained on request, or by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk.
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