Credit card security


Keeping your credit card safe


The RBS Credit Card has lots of safety measures - all designed to protect your card from fraudulent use.


Fraud warnings

If we think there's a fraudulent transaction on your credit card, we will call you to make sure. You can also sign up for our free fraud text alerts - so we send fraud warnings straight to your mobile phone.

To sign-up for this service, simply visit our fraud text alert website.

Chip and PIN

Your RBS credit card uses the latest Chip and PIN technology to fight card fraud. A microchip in the card stores data more securely. And when you shop, you will be asked to type your PIN into a special keypad.

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Identity Protection Alert

Identity fraud is about much more than the loss of your hard earned cash, no matter what you earn. Identity Protection Alert helps to protect your identity should someone steal your personal details and use them fraudulently. Up to £60,000 insurance cover, free credit reports and alerts, personal identity theft expert to work with you to clear your name and much more for £79.99. To find out more or to buy Identity Protection Alert - Call Now on 0844 848 1538 quoting RBSWEB.

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Just £35 covers cards for loss, theft or fraudulent use

Card Protection Plus protects all your credit and debit cards and those of up to four other people in your household. If a card is lost or stolen, one phone call cancels the cards and orders replacements.

How much does it cost?

Complete protection for just £35 for one year (£85 for 3 years). Interest, where applicable will be charged in line with our terms and conditions

If you are a Royalties current account customer, you receive a form of card protection as part of your package.

What's covered?

Card Protection Plus covers you and your households credit cards, store cards, bank cards, and membership cards.

Register your contract mobile phone and if lost or stolen we will cover up to £1,000 unauthorised use for the 12 hours before you report the loss and try to connect you to your Network Provider to lock the phone.

Cover also includes up to £500 towards the cost of replacing locks and keys for your home and car if your keys are lost or stolen.

If you're stranded overseas, you can apply for a £3,000 emergency cash advance; £3,000 to help pay your hotel bills; and up to £5,000 to cover lost tickets and travel documents.

We'll also give you up to £200 to replace the missing bag, wallet purse or briefcase your cards were in.

How do I apply?

Simply select Card Protection Plus when you apply for your card online. You can also apply later.

Find out more

For more information, call Card Protection Plus on 0870 120 1251. Terms, conditions and limitations may apply to various aspects of your cover - we'll send full details when you join.

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