Follow us on Twitter


Global

We are committed to being here for you. That’s why we are now on Twitter. We can respond to your queries and keep you informed. We take your security seriously, so please don’t Tweet personal details. Follow us on Twitter at:

@RBS_Help
Our Customer Relations Team is listening and responding to your questions between 9am and 5pm, Monday to Friday (excluding Bank Holidays).


@RBS_FilmFirst
Film First gives our current account customers exclusive cinema experiences. Follow us to find out what’s coming up.



@RBS_Community
Bringing you news about how we’re helping local causes through RBS CommunityForce.




@RBS_Rugby_Lad
Keeping you up to speed on Scottish Rugby, from chat to game stats.



Important Information

By clicking the above links you will be taken to www.Twitter.com (“Twitter”), an independent third party website not associated with RBS or the RBS Group. With the exception of our own Tweets or Messages, we are not responsible for and do not endorse, guarantee or control the views or opinions expressed on Twitter or any third party sites. For your own safety, please do not disclose any personal information or account details on Twitter. By following any of our RBS Twitter accounts, you agree to be bound by the following Terms.

Terms

By Tweeting or sending Messages (formerly known as Direct Messages) to The Royal Bank of Scotland plc (“RBS”, “us”, “we”, “our”) through our Twitter accounts, you agree to be legally bound by these Terms. If you do not accept these Terms, please do not contact RBS using Twitter.

We are part of The Royal Bank of Scotland Group (the “RBS Group”). For information about our group of companies please visit www.rbs.com and click on “About Us”.

Any references in these Terms to “you”, “your” or “yours” are references to the person(s) contacting RBS through Twitter.

The basic rule for contacting us through Twitter is:

Only Tweet information you are happy for everyone to see

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Do’s and Don’ts

Do

  • Do keep Tweets succinct. You are limited to 140 characters per Tweet.
  • Do keep Tweets on-topic.
  • Do only use the English language.
  • Do only Tweet your own opinions.

Do

  • Don’t Tweet or Message personal or confidential information.
  • Don’t use offensive, indecent or obscene language.
  • Don’t use Twitter to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations.
  • Don’t Tweet anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity’s reputation.
  • Don’t Tweet links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software.

Any violation(s) of our Terms may result in you being blocked from following all of the RBS Group Twitter accounts.

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Management of our Twitter Accounts

Our Twitter accounts may be managed by RBS Group employees and/or third parties appointed by the RBS Group. We cannot moderate what others Tweet about us or the RBS Group.

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Views and Opinions

Twitter (www.twitter.com) is operated by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107.

Twitter is an independent third party website which is not associated with NatWest.

With the exception of our own Tweets and Messages, the views and opinions expressed on Twitter are the views and opinions of the person Tweeting the information and are not those of RBS or the RBS Group. We cannot guarantee that the information provided on or through Twitter will be complete, accurate or up-to-date.

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Complaints

If you would like to make a formal complaint about us, please follow our complaints procedure. (link to http://www.rbs.co.uk/global/h/contact-us/personal-banking/complain.ashx) In the event that you make a complaint through Twitter, we will collect details of the complaint using secure communication and it will be resolved through our standard customer complaint procedure.

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Using Your Tweets

By Tweeting or Messaging your suggestions or ideas on or through our Twitter accounts, you grant us the sole right to unrestricted use of whatever information, material, ideas or suggestions you Tweet or Message. This includes, but is not limited to, the right to develop, reproduce, modify, adapt, implement, publish, distribute and display any ideas, suggestions or information, and grants us the sole ownership of any current or future associated Intellectual Property without rights for you to receive compensation.

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External Websites

Any links to third party websites or resources will be accessed by you at your sole discretion and at your own risk. We will not be responsible or liable for any damage caused by third party websites.

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Advice

Our Tweets are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. In particular, you should obtain advice from a qualified financial advisor before making any investment decision.

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Changes

We reserve the right to amend these Terms at any time without prior notice. It is your responsibility to make sure that you are complying with the current Terms. By continuing to follow, Tweet or send Messages to our Twitter accounts you agree to any amendments to the Terms.

We reserve the right to close our Twitter accounts at any time, without prior written notice.

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Governing Law

These Terms are governed by the laws of Scotland and any dispute regarding these Terms shall be subject to the non-exclusive jurisdiction of the Scottish courts.

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Regulatory Information

The Royal Bank of Scotland plc, registered in Scotland no. 90312. Registered office: 36 St Andrew Square, EH2 2YB. Authorised and regulated by the Financial Services Authority.