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Make a complaint


Personal banking

At RBS we do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.

Whichever way you contact us we'll start investigating straight away.

In person - Speak to our staff at any of our branches: Branch Locator

By telephone
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call
Minicom customers call

Calling from abroad
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call

In writing - please address your letter to the Branch Manager, your Private Banking Manager, or your Business Banking Manager. They will ensure that your complaint is dealt with by the person who has the knowledge and experience to resolve your type of complaint: Branch Locator.


03457 24 24 24
0345 303 0600
08457 121 121
0800 404 6160


+44 131 549 8888
+44 118 963 9698
+44 8457 121 121

Make a complaint online

You can also write to us now using the online form: