Tell me moreMake a complaint
Personal banking
At RBS we do everything we can to make sure you receive the best possible service. However, sometimes we don't get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.
Whichever way you contact us we'll start investigating straight away.
In person - Speak to our staff at any of our branches: Branch Locator
By telephone
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call
Minicom customers call
Calling from abroad
Personal customers call
Private customers call your relationship manager or call
Business customers call your business manager or call
In writing - please address your letter to the Branch Manager, your Private Banking Manager, or your Business Banking Manager. They will ensure that your complaint is dealt with by the person who has the knowledge and experience to resolve your type of complaint: Branch Locator.
08457 24 24 24
0845 30 30 600
08457 121 121
0800 404 6160
+44 131 549 8888
+44 118 963 9698
+44 1708 464 060
