Staying safe online

• Security centre
• Spot common scams
• How RBS protects you
• Protect yourself
  • Protect your identity
  • Protect your computer
    • Trojans
    • Firewall
    • Anti-virus
    • Anti-spyware
    • Browser updates
    • Operating system updates
    • Wireless network protection
  • Stay safe online
  • Personal safety
  • Top tips
• Reporting fraud

Debit and credit cards

• Card security

Useful information

• Jargon buster

Trojans are harmful programmes that steal personal information. They can be installed from scam emails or infected websites. The user may not even know that they are infected. Due to their rapidly evolving nature, anti-virus software is often ineffective against Trojans.

What are the implications?

Trojans can detect the passwords typed when logging into online banking and credit card details entered when shopping online. Criminals will then use these details to commit fraud. When a customer attempts to log in to online banking, some advanced Trojans can introduce fake additional pages or redirect the user to a spoofed website. These are an attempt to trick unsuspecting people into disclosing sensitive information. More information on the latest Trojan threats.

What can I do?

The most effective protection is to keep your computer’s security up-to-date.

• Protect yourself by downloading Rapport, the free security software from the financial security experts at Trusteer.
• Report any suspected fraud immediately.