Staying safe online

• Security centre
• How RBS protects you
• Free security download
• Making sure your money's safe
• Reporting fraud
• Phishing emails
• Courier scams
• How to spot a scam
  • Courier card scams
  • Identity theft
  • Phishing
  • Other scams
  • Latest threats
    • Fake anti-virus software
    • Latest trojan threats
    • Latest phishing threats
  • Investment scams

Debit and credit cards

• Card security

Useful information

• Jargon buster

Trojans are harmful programmes that steal personal information. They can be installed from scam emails or infected websites. The user may not even know that they are infected.

When a customer attempts to log in to online banking, some Trojans can introduce fake additional pages whilst others will redirect the user to a spoofed website. More on Trojans and other malware.

Remember:

We never ask customers to enter their full PIN and password at log in - you will only ever be asked for certain digits of your security details.

We never ask customers to use their Card-Reader when they log in to online banking. More on the Card-Reader.

Protect yourself by downloading Rapport, the free security software from the financial security experts at Trusteer.

More advice on staying safe online.

Report any suspected fraud to your bank immediately.