Frequently asked questions

• Will I receive training in the use of the service?
• How will training be undertaken if I have multiple sites?
• How will software updates be made?
• Do all users require smartcards and readers?
• Can the software be used overseas?
• Can you generate and process remittance advices via PayAway-IP Direct?
• Is automation available with PayAway-IP Direct?
• What reports are available from PayAway-IP Direct?
• Are smartcard and reader costs included in the PayAway-IP Direct set up costs?
• Are the smartcard readers USB based?

Will I receive training in the use of the service?

All customers will receive a visit from one of our engineers’ who will set up the service to meet your specific needs and provide full training.

How will training be undertaken if I have multiple sites?

All training requirements will be discussed with you prior to installation. Training schedules and any associated extra costs will be provided to you in advance.

How will software updates be made?

One of the benefits of PayAway-IP Direct means that all software updates will take place centrally on the hosted system with minimal or no impact to the end user.

Do all users require smartcards and readers?

Only users who are submitting files to Bacs or downloading Bacs reports will require smartcards and readers, these users are known as ‘signing users’.

Can the software be used overseas?

The PayAway-IP Direct service can be accessed securely from any location with internet access. All processes that do not require a smartcard can be performed via the internet using the correct URL, user name and password. Signing users submitting files to Bacs or downloading Bacs reports using smartcards will need to submit from designated PCs/laptops with the required smartcard reader configuration.

Can you generate and process remittance advices via PayAway-IP Direct?

PayAway-IP Direct has a fully-fledged remittance module that will allow users to upload a file containing remittance information. Once uploaded the PayAway-IP Direct service will create the appropriate email/fax/printed and post remittance advice. Please note there is a transaction cost associated per remittance advice.

Is automation available with PayAway-IP Direct?

Yes, PayAway-IP Direct has additional modules called Workflow which provide four ‘off the shelf’ automation options. For example Workflow option 1 offers file polling which allows PayAway-IP Direct customers to automate Bacs file imports direct into the service without manual intervention. Please note Workflow modules are subject to an additional tariff.

What reports are available from PayAway-IP Direct?

All Bacs reports are available in HTML, XML and can be converted to CSV within the PayAway-IP Direct service. All reports are held for up to 15 months.

Are smartcard and reader costs included in the PayAway-IP Direct set up costs?

Smartcards and readers are subject to an additional charge to PayAway-IP Direct set up costs.

Are the smartcard readers USB based?

Yes. Smartcard readers are connected to the PC via a USB port.