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Frequently asked questions

What is a privilege?

A privilege is a level of security around the performance of a specific action

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What is a role?

A role is a group of privileges that are applied to a user which provides a flexible security model allowing the control of user actions. Roles can also be applied to specific accounts allowing further flexibility and control over users' actions.

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How many types of role are there?

There are two types of roles:

  1. Master Roles. These are generic roles defined by the Bank. Each has a pre-defined set of privileges. Click here for further information.
  2. Customer Roles. These are created by you and include a tailored set of privileges unique to your business

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What are Authorise Own Payment privileges?

Authorise Own Payment privileges allow a user to authorise any payment that they have keyed, without the involvement of another person. It is therefore imperative that Authorise Own Payment privileges are allocated only when considered absolutely necessary.

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What Authorise Own Payment privileges are available?

There are 6 Authorise Own Payment privileges that can be allocated within a Customer Role and assigned to individual users:

BACS payments and Inter-Account Transfers

  • Authorise own UK 3-day Sterling (BACS) payment
  • Authorise own bulk list payment
  • Authorise own transfer

CHAPS payments

  • Authorise own UK same-day Sterling (CHAPS) payment

International payments

  • Authorise own Urgent International payment Authorise own Other International payment

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How can I identify the Master and Customer Roles available?

Once you are logged in to Bankline select Manage Users from the Administration menu. On the Manage Users screen, select View All Users. This will produce a PDF file which contains details of all the Master and Customer Roles available to you. You can then identify the Customer Roles you require, the privileges each Customer Role requires and which users the Customer Roles will be assigned to.

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What is the fee for making an international payment?

Fees for international payments will be based on the rate agreed with your Relationship Manager and will be charged at the time of the transaction.

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What are the cut off times for payments?


15:50 - to beneficiary accounts held at other banks 18:15 - to beneficiary accounts held with your bank i.e. debit RBS account and credit RBS beneficiary/debit NatWest account and credit NatWest beneficiary

The cut-off times above assume funds are available at the time of submission and that valid data is submitted with the payment instruction.


12:00 - foreign draft 14:30 - urgent international Euro 15:30 - urgent international GBP 16:00 - urgent international (other currency) 16:30 - standard international; currency inter-account transfer; low value payment

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How do I set up an International Payment Template?

  • Select Manage Template from the Payments menu within Bankline
  • Select Create a Template
  • Within the International or other UK Payments box select the destination country and click Create Template
  • Enter a reference for the template, this is mandatory. You can enter a payment limit and action on breach details if appropriate
  • Complete payment details and beneficiary details. The payment currency or credit currency can be changed if required
  • Click Create Template
  • If details are correct on confirmation screen click Confirm.

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How do I set up a Remittance Advice for BACS payments?

  • Select Payments from the main Bankline menu
  • Select BACS from the Make a Payment screen
  • Enter the BACS payment details and then click Add Remittance Advice
  • Complete beneficiary Remittance Advice address details and then click Make Payment
  • The payment can then be authorised
  • Once the payment has a status of 'Accepted', 'Held Awaiting Funds' or 'Processing' then you can print the remittance advice.

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How do I set up a Remittance Advice for Bulk BACS payments?

  • Select Manage Bulk Lists from Payments menu
  • Select Create a Bulk List
  • Complete Bulk List details and click Create Bulk List
  • Complete beneficiary details and click Add Remittance Advice
  • Complete beneficiary Remittance Advice Address details
  • Click Add Beneficiary
  • Follow steps 4 to 6 for each beneficiary added to the Bulk List
  • Select Save Bulk List
  • You can then either Exit or continue to Create another Bulk List

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