Important

We use cookies to help provide you with the best possible online experience. By using this site, you agree that we may store and access cookies on your device. You can find out more and set your own preferences.


Overpayment scams


Don't get tricked



A common scam that is increasingly targeted at business and corporate companies is the ‘overpayment’ scam.

Typically, this is where a new customer contacts the company to order goods or services. The customer is often based abroad, and payment will usually take the form of a cheque or draft which is paid in to the company bank account. Following payment, the customer phones or emails to reduce or cancel the order, or to advise that an error has been made, e.g. purchase prices has been added to the shipping cost, and requests an urgent refund. The company, who are keen to build a strong relationship with a new customer, processes the refund quickly, and returns it using an electronic payment facility.

In due course, the original cheque or draft is returned unpaid because it is fraudulent. The company who has refunded the amount ‘overpaid’ is therefore left out of pocket.

  • Always make sure you know that any funds paid into your account are irrevocable before making a refund. More information about the Clearing Cycle.
  • Always exercise caution when forming new relationships with potential customers, especially if these customers are based abroad.
  • Never feel pressured into making a refund or transaction.
  • Never be afraid to refer to your colleagues if you feel that something just isn’t right about a instruction or payment.

When making any payment, always consider any financial risk to your business.