Banking with RBS

Specialist teams

Although it may be inconvenient, it may be better to lose a sale than the goods themselves.

In general, when processing customer purchases, you should be suspicious:

Of a new customer or an unusually large order.
When a customer appears disinterested in the price or detailed description of goods.
Where the goods are high value or easily re-sold.
If the buyer offers a cheque or bank draft already made out in your company’s name for the full asking price - and wants to take the goods away immediately.
Of large amounts of cash.
Of credit card transactions that are abnormal, and be especially alert when the card user is not present.
If you are put under pressure to release goods without undertaking essential checks.
Of demands for next-day delivery with no consideration for any additional costs or if the customer’s address is local to you.
Of phone calls on the day of delivery asking what time the goods will be delivered.
Of a customer who will only provide a mobile telephone number.