Banking with RBS

• Relationship management
• Your local support
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• Manufacturing Fund

Specialist teams

• Industry expert teams
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• Business Hotline
• Independent financial advice
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Security & fraud

• Receiving payments securely
• Making payments securely
• Corporate security
  • Office security
  • Useful tips on corporate security
  • Telephone calls security
  • Corporate identity theft
  • Keep information secure
  • Employee fraud

Security Advice Centre

• Security Advice Centre

• What to keep in mind
• Be sure who you're talking to
• Don't assume callers are legitimate

Talking to callers is a security minefield. Forewarned is forearmed.

What to keep in mind

• Fully consider the implications of divulging information to someone you do not know - however compelling the reason or purpose behind the request.
• Understand what information you are being asked to provide – don't be afraid to challenge such requests if they seem unreasonable or unusual.
• Remember that a skilled fraudster will use a range of subtle methods to try to trick you into passing on information.

Be sure who you're talking to

Consider the information about your company that exists in the public domain. In particular, try to avoid showing unnecessary information on headed paper or websites. For example:

• As a safeguard, you should always verify who you are dealing with before continuing any discussions.
• If you're unsure, call the originator back using a known telephone number from your own records.
• Never use the telephone number a caller gives you to call back.
• Don't rely on the dialling code of a phone number, as this is no longer a guaranteed indicator of where the caller is located.
• Above all, never disclose any banking or computer passwords or confidential information over the phone unless you have initiated the call and know exactly who you are dealing with.

Don't assume callers are legitimate

• If information is requested by someone other than the usual business contact you deal with – or if the information requested is not normal for that type of transaction or enquiry - then challenge the request, or ask them a question that only a genuine customer would know how to answer.
• Be wary of callers purporting to be from the bank – it could be a fraudster looking to get information about your accounts. If in doubt, phone your corporate service team if it's a transaction or processing enquiry, or your relationship manager if the question relates to other banking matters.