Banking with RBS

• Our service approach
• Your banking team
• Partners in the RBS Group
• Awards and market position
• Switching to RBS
• Agency Banks
• Economic insight
• Payment Initiatives

At The Royal Bank of Scotland, our aim is to provide the service and support that help your business grow. We look to provide a knowledgeable, straightforward and simple-to-access corporate banking service that will help you succeed in the most competitive markets.

Nothing is more important to us than helping you do better business. We are always listening to our clients and constantly seeking ways in which we can make things easier for them. We aim to get to the root of the problem and change for the better.

At the heart of our service approach is our commitment to getting the basics right and giving customers what they tell us they want. We believe that our past successes are simply a platform for our future ones. Instead of relying on tried and tested solutions, we apply our experience and expertise to find fresh answers to familiar situations.

Indeed, our aim is to achieve ever higher levels of customer satisfaction by hearing what your business needs and making sure we are on hand to deliver it.

No.1 for Service

Our Relationship Managers are driven to deliver the very best for their customers. And once they have delivered, they set out to maintain it. It's that commitment that gets us ranked No.1 for service in England & Wales* and Scotland** So if you're not with RBS, it's time you were.

* Source: Ipsos MORI / Illuminas survey, October 2007. RBS, UK Corporate Banking customers, £1m+ turnover, against main competitors (HSBC, Lloyds TSB, Barclays), based on 2203 responses to a telephone survey on overall satisfaction with bank service.

** Source: Ipsos MORI / Illuminas survey, October 2007. RBS, UK Corporate Banking (Scotland) customers, £1m to £25m turnover, against main competitors (Clydesdale, Halifax Bank of Scotland), based on 285 responses to a telephone survey on overall satisfaction with bank service.