Current account options
- Royalties Business
- Business Current Account
- Business Plus Account
- Business Offset Service
- Business Banking Direct
- Foundation Current Account
Accessing your account
Useful information
Mobile phone banking
Useful information for existing mobile phone banking customers.
Important news about your RBS Mobile Banking for iPhone application
A new version of the iPhone App is available for download from the App store. If you choose to download the updated version, your existing App and mobile banking service, will stop working.
What do you need to do?
To benefit from the features of our updated iPhone app, you need to be a Digital Banking customer.
To access this service visit rbs.co.uk/digital, with your account information and debit card details to hand. Once you have signed up to Digital Banking you can then download and access the new App.
Need more help?
If you need any help or have any queries, please contact our helpdesk on 0808 168 2958 (open 8am to 9pm Monday to Friday and 8am to 8pm at weekends).
Q. Common Questions
- How do I change the day/time my weekly balance updates are sent?
- How do I set up limit alerts?
- How can I add other accounts to mobile phone banking?
- I’ve lost my debit card. What should I do?
- What if I lose my mobile phone?
- What if I change my mobile phone?
- What if I change my mobile phone number?
- What if I forget my passcode?
Q. How do I change the day/time my weekly balance updates are sent?
Unfortunately you are currently unable to amend your weekly balance alerts settings.
To stop these alerts text 'Stop' to 82628.
You are able to register for text alerts through the iPhone application.
A new version of the iPhone App is now available for download from the App store. If you choose to download the updated version, your existing App and mobile banking service, will stop working.
Q. How do I set up limit alerts?
You are able to register for limit text alerts through the iPhone application.
A new version of the iPhone App is now available for download from the App store. If you choose to download the updated version, your existing App and mobile banking service, will stop working.
Q. How can I add other accounts to mobile phone banking?
A. You can add up to 10 RBS accounts as long as they have a debit card.
Mobile phone banking application
Simply log into mobile phone banking using your phone. Select Text services, then Set alerts.
Q. I’ve lost my debit card. What should I do?
A. Call us as soon as possible on 0808 168 2959 so we can stop your service. You’ll need to re-register for mobile phone banking once you get your replacement card.
Q. What if I lose my mobile phone?
A. You need to tell your mobile phone network immediately, so they can disable the phone. If you get a new phone with the same number, you don’t need to tell us. If you have a new number, you’ll need to re-register for mobile phone banking.
As long as your passcode is secure, no one else can use your phone to access your mobile phone banking data.
Q. What if I change my mobile phone?
A. Text banking only
As long as you keep the same number, the service will carry on as before.
Mobile phone banking application
For security, make sure you delete the mobile phone banking software from your old phone. If you keep the same number for your new phone, you can simply text ' DOWN' to 82428 to download the service again. Your passcode will be the same as before.
Q. What if I change my mobile phone number?
A. You’ll need to stop the text alerts being sent to your old phone number by texting 'Stop' to 87727.
You are currently unable to re-register for text alerts, these alerts will be available again soon. However, if you download the iPhone application you are able to set up and manage alerts through the app.
Mobile phone banking application
For security, make sure you delete the mobile phone banking software from your old phone.
Q. What if I forget my passcode?
A. Just text ' CODE’ to 82428 and we’ll send it to you by post.
